Shipping policy

SHIPPING POLICY

Order Confirmation & Dispatch Process

As soon as you place your order, we will pre-authorise your card; however, your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed, we will process the payment, and your order will be dispatched straight away. If there is any delay, such as an item that is on backorder, we will void the pre-authorisation and contact you to let you know.

Tracking Your Order

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card, and your order will be dispatched. If your item is arriving via courier, we’ll send you tracking details via email within 24 hours of your order being dispatched.

Access-Related Concerns

Please take note: While confirming your order, kindly ensure that you communicate any access-related concerns by entering these details into the "special instructions" box on the cart page. This information is crucial in determining potential obstacles that could hinder our vehicle's delivery to your property. Please be aware that in the event of such issues arising, there is a possibility of an incurring re-delivery fee.

Product-Specific Shipping

Each product page will feature a delivery tab containing shipping details specific to that item. Please note: We cannot accept returns for custom-made or bespoke order. Furthermore, when you proceed to the checkout, our system will automatically calculate your delivery expenses according to the items in your cart and the provided delivery address.

Delivery Timeframes & Special Instructions

Our aim is to ship orders within the expected time. However, for products made to order, we might need to follow manufacturer lead times. This will be mentioned on the product page under the delivery tab. If you need more information or require a specific delivery date please contact us directly at sales@blissfulbathingsolutions.co.uk

Mandatory Signature Requirement

A signature upon arrival is mandatory for all delivery services.

Delivery Cost & Zones

Standard Delivery UK Mainland

FREE - orders over £500 - UK Mainland (Mon-Fri)

For orders below £500 there will be a £10.00 charge.

Product Inspection & Damages In Transit

When your items arrive, we kindly suggest taking a moment for inspection before signing for your delivery. Your satisfaction is our top priority, and by carefully examining the product's quality, functionality, and overall condition, you can ensure it meets your expectations. If you notice any concerns, please don't hesitate to reach out. In the rare event that any discrepancies or damages occur during delivery, we strongly recommend taking photographic evidence to support any potential claims.

Contact Us in Case of Issues

Contact our support team immediately at sales@blissfulbathingsolutions.co.uk or within the next 24 hours of receiving the delivery so we can promptly assist you and open an insurance claim on your behalf. Your peace of mind is important to us, and this documentation can assist in resolving this issue.

Receiving A Delivery

Please take note that our delivery service is limited to ‘curbside drop-off’. This service excludes item setup, assembly, or packaging material removal. For larger items like baths, we advise having at least 2-4 capable individuals present to receive the delivery and transport the goods indoors. When scheduling a delivery slot, kindly consider this important aspect.

Under no circumstances can Blissful Bathing Solutions accept a return if product installation has commenced. Our company cannot be held accountable for any damages that may occur after the delivery has been accepted.

Please be advised that in the event you schedule a delivery time but are not available when the delivery team arrives, there is a possibility of incurring re-delivery fees.

Delays To Delivery

While we will make every effort to ensure that your delivery arrives on the designated day, unfortunately, unexpected delays can happen. Hence, we advise against scheduling tradespeople solely based on the provided date. We highly recommend booking these in after receiving the delivery. Please note that we can't take responsibility for costs due to delivery-related issues. Feel free to contact us by phone or email if you need further clarification.