Refund Policy

Last updated: 15th November, 2023

Thank you for shopping at Blissful Bathing Solutions.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Aqua LaModa Limited, 4 Farm Road Brackley NN13 7EA.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Blissful Bathing Solutions, accessible from http://www.blissfulbathingsolutions.co.uk

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

Once an order has been fulfilled a shipment cannot be cancelled. You may however return the unopened item back, after delivery. The price of the product will be refunded back to you as soon as the product has reached the return address and has been checked to ensure that it has not been used or damaged in transit. You will be responsible for the product until it reaches its destination so it is advised You use tracked delivery.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original, undamaged packaging
  • The Goods are in the same condition as when they were delivered and can be resold

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

We strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your purchase, you may be eligible for a refund. Please review the following steps to begin the process of your return and refund if the goods match the conditions stated above:

  • Prior to returning any item, please contact us at returns@blissfulbathingsolutions.co.uk to request a refund and receive approval.
  • A valid receipt or proof of purchase will be necessary for processing your refund.
  • The item you wish to return must be in re-sellable condition. We are unable to accept returns for items that have been used, fitted, or are in any condition other than their original state when supplied.
  • Please ensure that the item is returned in its original retail packaging, which should be unmarked, in good condition, and with intact tags or labels. It's recommended to open the packaging carefully and retain all packing materials.
  • The responsibility for securely packaging the item lies with the sender. If you're uncertain about what constitutes suitable packaging, please don't hesitate to contact us for guidance on specific packaging recommendations.
  • You will be responsible for covering any costs associated with returning the item(s) to our suppliers. When choosing a return method, consider opting for proper insurance, as we cannot accept liability for any goods damaged during transit. Items that are damaged during transit will not be eligible for a refund.

Requests & Approval Process

If your concerns match our assessment, we will send you an email confirmation granting you permission to return the products in their original state and packaging. This email will also contain directions on the process and location for sending back the package. It's essential that all returns reach us promptly, no later than 14 days from the confirmation.

Kindly be aware that any costs associated with returning items to our suppliers will be your responsibility. For your protection, we strongly recommend using a tracked and insured postage method to safeguard against potential damages during transportation.

Please take note that the original delivery charge, if applicable, will not be refunded for non-faulty orders. Additionally, restocking fees might be applicable up to the value of 25%.

Refunds will be processed after safe return of the products and will take up to 5 working days to reflect in the customers account.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: info@blissfulbathingsolutions.co.uk

By visiting this page on our website:  http://www.blissfulbathingsolutions.co.uk/contact-us

By phone number: 0330 088 0334